Q. How do I create email accounts?
A. To create an email account, login to your control panel and click add/remove email accounts.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put: mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to RoundCube?
A. Login to the yourdomain.com/webmail. If you are not redirect to RoundCube, check the "Open my inbox when I log in" box below RoundCube, then click on RoundCube. The next time you login RoundCube will be your first stop.
Q. Why do some people that send me email get bounce errors that say "Could not complete sender verify call out" or "Sender verify failed"?
A. SYMPTOMS: When someone attempts to send you email it never arrives. The email is eventually bounced back to the sender with an error similar to those below:
550 Could not complete sender verify call out
550 Sender verify failed
CAUSE:
Our mail servers attempt to validate the sending email address before accepting any mail. They do this by issuing a RCPT TO command to the sending mail server with the senders email address. If the sending mail server responds with a 250 command then they know the sending email address exists and therefore accept the message.
If we are unable to verify the sender then we issue a response similar to that above.
The main reason that the sender verify can fail is because the remote mail server does not conform to standard RFCs. We issue a RCPT TO command to their server but they do not wait long enough for a response. RFC 2821 #4.5.3.2 states that the mail server should wait up to 5 minutes for a response.
RESOLUTION:
Ask the sender to ensure their mail server complies with RFC 2821 #4.5.3.2 and/or on a per email basis, we can white list specific email addresses you need to communicate with while the IT staff of the sending server is adjusting their servers configuration. Please provide the contact information of the IT staff that manages the senders email server.
