FAQs

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't propagated to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:"  You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example: If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.

Q. Help! I added an addon domain why did it say subdomain added?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

Billing

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755.

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Control Panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cpanel/

Q. Where do I go to login to my control panel?
A. You go to http://www.[yourdomain].com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management". Inside of domain management you will see a place to manage and add sub-domains.

Domain Name Servers (DNS)

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name servers to?
A. Please read your welcome e-mail. If you have lost your welcome email you can email us requesting your dns.

eMail

Q. How do I create email accounts?
A. To create an email account, login to your control panel and click add/remove email accounts.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put: mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will now login to your cpanel and create a subdomain to go to the address you just copied.

Q. Are there special settings for Mac Entourage and IMAP email?
A. Users of Entourage for Mac OS 9.x and OS X may experience an issue where the server response time is slow, files are not moved and/or deleted properly, and receive a periodic error stating "lost mailbox lock". This is a known issue with Entourage. By default Entourage attempts to send commands to the mail server simultaneously, instead of individually. Concurrent commands may not be processed properly and can cause commands to be applied incorrectly to messages. The server may also reject the commands.

Here is how to solve this problem:

    1. Open Microsoft Entourage and select Accounts from the Tools menu.
    2. Click the IMAP account you wish to edit and click Edit.
    3. When the account opens, select the second tab named Options.
    4. Look for the option "Send commands to server simultaneously". By default it is checked.
    5. Uncheck this box now. There should NOT be a check in the box.
    6. Click OK to save the changes. Quit Entourage and then re-open.

Q. Why do some people that send me email get bounce errors that say "Could not complete sender verify call out" or "Sender verify failed"?
A. SYMPTOMS: When someone attempts to send you email it never arrives. The email is eventually bounced back to the sender with an error similar to those below:
550 Could not complete sender verify call out
550 Sender verify failed

CAUSE:
Our mail servers attempt to validate the sending email address before accepting any mail. They do this by issuing a RCPT TO command to the sending mail server with the senders email address. If the sending mail server responds with a 250 command then they know the sending email address exists and therefore accept the message.

If we are unable to verify the sender then we issue a response similar to that above.

The main reason that the sender verify can fail is because the remote mail server does not conform to standard RFCs. We issue a RCPT TO command to their server but they do not wait long enough for a response. RFC 2821 #4.5.3.2 states that the mail server should wait up to 5 minutes for a response.

RESOLUTION:
Ask the sender to ensure their mail server complies with RFC 2821 #4.5.3.2 and/or on a per email basis, we can white list specific email addresses you need to communicate with  while the IT staff of the sending server is adjusting their servers configuration. Please provide the contact information of the IT staff that manages the senders email server.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files... what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your cpanel password.

Pre-sales Questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept Visa and MasterCard via our web signup for month-to-month accounts (requires a PayPal account for subscription) or bank check for yearly accounts. Our web signup for yearly accounts does not require a PayPal account.

Q. Are your servers Unix or Windows?
A. Our servers are CentOS.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly.

Q. Can I host friends?
A. Yes, you may host your friends if you purchase a hosting package that allows sub-hosting.

Q. How long does it take to setup my account?
A. Your account will be setup within 1 day of ordering and receiving payment.

Q. Are there any hidden costs, or setup fees?
A. No.

Q. Do you offer telnet or shell access?
A. No, due to security reasons we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directories within CPanel.

Software Versions

Q. What version of php are you using?
A. We are using version 5.24 or higher.

Q. What version of perl are you using?
A. We are using version 5.8.8.

Q. What version of MySQL are you using?
A. We are using version 5.0 or higher.

Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.

SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email us to do so.

Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl, what do I need to know?
A. Our servers are Apache + Mod SSL. If you require assistance from us to install it there will be a $40.00 installation fee.

Q. How do I transfer a ssl?
A. Every supplier that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain, cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example: I want to create the subdomain test.jikometrix.net so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

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